Client Testimonials

Fortis has provided strategic guidance and proactively led the execution of initiatives to address the challenges across the enterprise encountered over time. -Aligning GRC strategy with business objectives is vital. Many compliance leaders struggle with connecting cyber risks and regulatory demands directly to business impact, making executive buy-in and real-time decision-making difficult. A lack of holistic, cross-functional strategies results in sluggish responses and missed strategic opportunities. Our client has looked to Fortis to introduce timely, actionable programs to balance these objectives. -Emerging technologies (AI, blockchain, cloud computing) bring efficiency but introduce new vulnerabilities, demanding thorough risk assessment and governance. Fortis has been a reliable source for setting the strategic policies for their technological ecosystem evolves. -Increased reliance on vendors and third-party service providers makes risk management more complex, as organizations must assess vendor security posture and ensure compliance across a wider ecosystem. Failure to manage third-party risks can introduce substantial vulnerabilities and regulatory exposure. Fortis has been a trusted source for ensuring security and compliance across third party domains.

To improve marketing precision and customer engagement, our client engaged Fortis to transition from legacy analytics APIs to a modern, full-spectrum data analytics solution. The new API captures both frontend and backend user interactions, enabling deeper insights into customer behavior. This upgrade allows for more accurate audience segmentation based on website activity, such as click patterns, helping tailor marketing campaigns and product offerings to specific customer groups. Additionally, the enhanced data visibility supports the creation of targeted events and experiences, boosting user engagement and driving more meaningful traffic to the site.

Our client had a need to integrate their Shopify store directly into their native mobile application. As a major entertainment company, the core problem was that merchandise sales were lagging because there was a disconnect between the entertainment experience and the physical products. They needed a seamless way to connect specific events/experiences to their related merchandise. The goal was to create an immersive shopping experience right from the event details page in the app, with the ultimate goal of significantly boosting merchandise revenue. To achieve this, Fortis championed the adoption of a new technology for our client: GraphQL. Unlike traditional REST APIs, which often require multiple requests and can fetch unnecessary data, GraphQL allowed us to pull exactly the event and product data we needed in a single, efficient query. This was a game-changer for a mobile app where network performance is critical. It has resulted in faster loading times, a smoother user experience, and a more dynamic feel for the user.

Our client lacked clarity on which activities truly drove incremental sales and brand health. They partnered with Fortis to engineer a Marketing Mix Model (MMM). MMM is a statistical multilinear regression model to quantify the impact of different marketing and non-marketing factors on sales or brand health. Decisions were based on last-click attribution or historical budget allocation, which is different to justify budget, channel efficiency, or future spend planning. After implementing the MMM, we are able to relocate spend toward the most efficient initiatives and channels and optimize investment to avoid overspending.

Our client requires expertise to align Operations Management (ITOM) with their strategic goals and objectives. By engaging Fortis, they have been able to implement, configure, and manage ITOM solutions to ensure the efficiency, availability, and performance of IT infrastructure and services. We work closely with product managers, business stakeholders, solution architects, and development teams to gather clear requirements that align IT solutions with the organization’s strategic goals and objectives. Key tasks include eliciting requirements, creating user stories and acceptance criteria with mock-ups for agile development, and configuring ServiceNow modules—focusing on Discovery, CMDB, Asset Management, and the Common Service Data Model (CSDM). In addition to maintaining the CMDB and ensuring data integrity, we integrate ITOM with other tools, develop dashboards and reports, and offer technical expertise to stakeholders, ensuring that solutions adhere to business policies and objectives. Our client rests easy knowing we have all the qualifications to manage these critical functions including strong knowledge of the ServiceNow platform, proficiency in ITOM processes, data analysis skills, and experience with Agile methodologies to deliver impactful, business-aligned solutions.

Our client was struggling with isolated design inconsistencies, duplicated components, and a disjointed UI between design and development. We introduced a scalable Design System that unified their brand guidelines and streamlined reusable themed components directly into their workflow. By centralizing design in Figma and aligning product, design, and development teams, we empowered them to work faster and more collaboratively. Since the Design System was implemented, the company reduced the differences between design and development delivering a seamless, on-brand experience across all the customer facing digital products.

One of our clients wanted to enhance its loyalty program with a new add-on that allowed members to save more money, but they needed to ensure the experience was seamless and valuable for their most loyal customers. Partnering with them, we followed a full UX process—from discovery research to understand business and customer needs, through user flow mapping and mockups creation, to prototyping and usability testing. After iterative design and refinement, we delivered intuitive enrollment flows, transparent savings messaging, and frictionless integration into the existing loyalty experience. We leveraged a scalable, agile development methodology to deliver the enhanced program in record time.

Our client leverages Fortis to lead a team of analysts in the oversight of the company’s SOC/FDICA applications' portfolio, with a focus on due diligence, risk assessment, ongoing monitoring, and performance evaluation. This relationship has been successful for over 7 years and entails the following responsibilities: -Lead risk assessments and due diligence reviews for new and existing third-party relationships. -Coordinate with business units, legal, compliance, IT cybersecurity, and procurement to ensure vendors meet internal and regulatory standards. -Manage contract lifecycle tracking, SLAs, and performance metrics for critical and high-risk vendors. -Support audits and regulatory exams related to third-party risk; maintain strong documentation and audit trails. -Monitor vendor risk trends and emerging issues; escalate concerns as needed. -Maintain and enhance vendor inventory systems and risk classification logic. -Provide guidance to junior analysts and act as a subject matter expert in vendor risk governance. -Contribute to the continuous improvement of vendor risk policies, frameworks, and tools.